Search Search

Privacy Policy

Cybike is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Cybike Web site and governs data collection and usage. By using the Cybike website, you consent to the data practices described in this statement.

Collection of your Personal Information

This website is not intended for children and we do not knowingly collect data relating to children

When you place an order online, by telephone or in person, Cybike collects personally identifiable information, such as your e-mail address, name, billing and delivery address, if different, telephone number, card number, expiry date and CV2/CVV number.

There is also information about your computer hardware and software that is automatically collected by Cybike. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Cybike for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Cybike Web site.

Cybike encourages you to review the privacy statements of Web sites you choose to link to from Cybike so that you can understand how those Web sites collect, use and share your information. Cybike is not responsible for the privacy statements or other content on Web sites outside of the Cybike and Cybike family of Web sites.

Use of your Personal Information

Cybike collects and uses your personal information to operate the Cybike Web site and deliver the services you have requested. 

If you have consented at any time to receive information of products or services available from Cybike and its affiliates, Cybike will subscribe to our Mailchimp mailing list.  E-mail addresses and names stored on the Mailchimp server are encrypted and not accessable by third parties. Cybike may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. You are free to opt-out at any time by clicking the "unsubscribe" link in a Mailchimp email or by email request to

To enable us to get your parcel to you, we need to give your delivery address and contact details to the courier, in both printed (on the parcel itself) and digital forms, so that the courier can track your parcel through their IT systems.
The courier we use will be either Royal Mail, Parcelforce, APC overnight, FedEx or DHL

A copy of your invoice, which will include a list of the parts you’ve ordered and their prices, your invoice address, delivery address, phone number, date of purchase and total paid will be included with the parcel.

We will not give your information to anyone else without first seeking your permission.

Cybike does not sell, rent or lease its customer lists to third parties. Cybike may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Cybike may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Cybike, and they are required to maintain the confidentiality of your information.

Cybike does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Cybike uses Google analytics to keep track of the Web sites and pages our customers visit within Cybike, in order to determine what Cybike services are the most popular. This data is used to deliver customized content and advertising within Cybike to customers whose behavior indicates that they are interested in a particular subject area. All the data collected using Google Analytics (including your IP address) is stored and processed by Google Inc.. Google will not associate your IP address with any other data held by Google.

Cybike Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Cybike or the site; (b) protect and defend the rights or property of Cybike; and, (c) act under exigent circumstances to protect the personal safety of users of Cybike, or the public.

Use of Cookies

The Cybike Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Cybike pages, or register with Cybike site or services, a cookie helps Cybike to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Cybike Web site, the information you previously provided can be retrieved, so you can easily use the Cybike features that you customised.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Cybike services or Web sites you visit.

Security of your Personal Information

Cybike uses WORLDPAY for our Online Credit and Debit Card Processing. All card information is sent to WORLDPAY encrypted by 128 bit security.

Cybike uses trusted site security certificate to protect your personal information. You will be automatically protected by our security when you input any personal data through our site. Notice the https at the front of the website address (the s means secure) and the padlock at the top right of the screen next to the address bar in Internet Explorer or at the bottom right of your screen When you see this symbol the information you type into the browser will be protected.

Changes to this Statement

Cybike will occasionally update this Statement of Privacy to reflect company and customer feedback. Cybike encourages you to periodically review this Statement to be informed of how Cybike is protecting your information.

Contact Information

Cybike welcomes your comments regarding this Statement of Privacy. If you believe that Cybike has not adhered to this Statement, please contact Cybike at We will use commercially reasonable efforts to promptly determine and remedy the problem.